Terms and conditions of sale from Keanegardeneur
These conditions shall apply to all transactions between Keanegardeneur (The Company) and any person, firm or company (‘the Purchaser’) placing an order with Keanegardeneur for the supply of any goods (‘the Goods’). Keanegardeneur by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated by Keanegardeneur and on the sole basis of the terms and conditions of Keanegardeneur stated herein.
Secure Online Payment
Keanegardeneur provides a secure payment system by utilizing the services of Paypal for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer). The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar, which indicates that the encryption is taking place. Credit card payments can be made using Visa, MasterCard, EuroCard, Delta.. Goods will only be dispatched once payment has been received in full.
Delivery
Keanegardeneur will make every effort to dispatch orders within 2 working days of receipt, subject to availability. During seasonal peak demand, dispatch may take longer. Deliveries are sent via Royal Mail. Delivery to the Scottish Highlands and outside the UK mainland may take longer, depending upon the destination. Keanegardeneur will use their reasonable endeavours to deliver goods promptly but accept no liability for delay in delivery for any cause.
Cancellations
The Purchaser may cancel an order prior to dispatch by email keanegardeneur@aol.com quoting the order reference number. Keanegardeneur will refund the Purchaser’s credit card for the full amount within 2 working days if the goods have not been dispatched. If your order has been dispatched, please simply return your purchases to us in the normal way for a full refund on the goods.
Returns
Should you not be completely satisfied with your Keanegardeneur purchases, for any reason, simply return them unused in the original packaging, with all documentation, within 14 days, and we will be happy to refund or replace your purchases. Please note that the customer is responsible for the return postage or carriage charges. The customer should obtain a proof of shipment for their records.
Exchange
Should you wish to exchange any part of your order, simply return the item/items to us within 14 days clearly stating that you would like an exchange. Please note that the customer is responsible for the return postage or carriage charges. The customer should obtain a proof of shipment for their records.
Complaints/Customer Service
The Purchaser should notify Keanegardeneur immediately of any problems by telephone+44 (0) 8001185009 or email keanegardeneur @aol.com. Complaints are taken very seriously by Keanegardeneur and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Our operating hours are from 0900am GMT to 1700pm GMT, Monday to Friday.
Damaged Goods
If the Goods are damaged, the Purchaser should contact Keanegardeneur within 3 days of receipt of the goods. Damaged goods should be returned to Keanegardeneur , 5 Brock Bank , Tweedbank , Galashiels , Selkirkshire, TD1 3SZ suitably packaged.
Force Major
Keanegardeneur will exercise every reasonable effort to meet the requested dispatch date. Keanegardeneur shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licenses, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
Online Presence
No warranty is given by Keanegardenuer that their web site will be constantly online or free of defects and errors at any time.
Privacy Policy
Keanegardeneur collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Keanegardeneur to process the Purchaser’s order and also to provide the highest level of customer service possible. Keanegardeneur will not send email marketing material to the Purchaser unless prior consent has been obtained.
Statutory Rights Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied
Other Information:
Keanegardeneur is a member of the Horticultural Exibitors Association – providing Horticultural Excellence.
